Refund Policy

๐Ÿ’ธ Refund Policy โ€“ Biggo IT

Effective Date: 16 Mar 2025

At Biggo IT, we strive to deliver high-quality digital services and ensure customer satisfaction. However, due to the nature of our work (custom development, design, and digital services), we maintain a transparent refund policy as outlined below.


1. General Policy

All purchases made for services offered by Biggo IT are considered final and non-refundable, except under specific conditions as outlined in this policy.


2. Eligibility for Refund

A refund may be issued under the following conditions:

  • The project has not yet started and no work has been done.
  • A duplicate payment was made in error.
  • The service delivered is entirely different from what was agreed upon in writing.

3. Non-Refundable Situations

We do not offer refunds in the following cases:

  • You change your mind after the project has started
  • You delay the project by not providing required materials or feedback
  • You are dissatisfied with a completed project but no revision requests were made
  • Services such as domain registration, hosting, or third-party tool costs

4. Project Cancellation by Client

If you decide to cancel a project midway:

  • A partial refund may be considered based on the work completed, at our sole discretion
  • Any work delivered up to that point will be billed accordingly

5. Revision Policy

We offer a limited number of free revisions depending on the package. If you’re not satisfied with a delivery, please request a revision โ€” weโ€™re happy to make it right.


6. How to Request a Refund

To request a refund, email us at hello@biggoit.com with the following:

  • Your full name
  • Project/order ID
  • Reason for the refund request
  • Any relevant documentation or screenshots

We will respond within 5 business days after reviewing your request.


7. Final Decision

All refund decisions are made at the sole discretion of Biggo IT. Once a refund is processed, it may take 5โ€“10 business days to appear in your original payment method.


Thank you for choosing Biggo IT. Weโ€™re committed to transparency, fairness, and building long-term trust with our clients.