💸 Refund Policy – Biggo IT
Effective Date: 16 Mar 2025
At Biggo IT, we strive to deliver high-quality digital services and ensure customer satisfaction. However, due to the nature of our work (custom development, design, and digital services), we maintain a transparent refund policy as outlined below.
1. General Policy
All purchases made for services offered by Biggo IT are considered final and non-refundable, except under specific conditions as outlined in this policy.
2. Eligibility for Refund
A refund may be issued under the following conditions:
- The project has not yet started and no work has been done.
- A duplicate payment was made in error.
- The service delivered is entirely different from what was agreed upon in writing.
3. Non-Refundable Situations
We do not offer refunds in the following cases:
- You change your mind after the project has started
- You delay the project by not providing required materials or feedback
- You are dissatisfied with a completed project but no revision requests were made
- Services such as domain registration, hosting, or third-party tool costs
4. Project Cancellation by Client
If you decide to cancel a project midway:
- A partial refund may be considered based on the work completed, at our sole discretion
- Any work delivered up to that point will be billed accordingly
5. Revision Policy
We offer a limited number of free revisions depending on the package. If you’re not satisfied with a delivery, please request a revision — we’re happy to make it right.
6. How to Request a Refund
To request a refund, email us at hello@biggoit.com with the following:
- Your full name
- Project/order ID
- Reason for the refund request
- Any relevant documentation or screenshots
We will respond within 5 business days after reviewing your request.
7. Final Decision
All refund decisions are made at the sole discretion of Biggo IT. Once a refund is processed, it may take 5–10 business days to appear in your original payment method.
Thank you for choosing Biggo IT. We’re committed to transparency, fairness, and building long-term trust with our clients.